Shipping & Returns
Shipping Policy
Thank you for shopping with The Hoodie Factory! We are dedicated to delivering your orders with efficiency and care. Please review our shipping policy to understand the processing and shipping times.
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Processing Time: Our team strives to process and fulfill your order within 1-3 business days from the date of purchase. Please note that processing times may be affected by the volume of orders.
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Shipping Time: Once your order has been processed, the shipping time is estimated to be 2-5 business days for standard shipping. Please keep in mind that these are approximate delivery times, and actual delivery may vary depending on your location, shipping carrier, and any unforeseen circumstances.
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Holiday Season: During peak holiday seasons, such as Thanksgiving, Christmas, and New Year, processing and shipping times may be extended. Increased order volumes and potential carrier delays during these periods can impact the delivery timeline. We recommend placing your orders well in advance to ensure timely delivery during the holiday season.
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Order Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number allows you to monitor the progress of your package as it makes its way to your delivery address.
Shipping Costs: There is a standard shipping fee applied to all orders.
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International Shipping: At this time, we only offer shipping within The United States of America.
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Address Accuracy: It is crucial to provide accurate and complete shipping information during the checkout process. The Hoodie Factory is not responsible for any delays or additional shipping charges incurred due to incorrect or incomplete addresses provided by the customer.
Return & Exchange Policy
Thank you for shopping with The Hoodie Factory! We are committed to providing you with high-quality products that bring comfort and style to your everyday life. To ensure a smooth shopping experience, please review our return policy below.
Return Eligibility: We only accept returns in the event of a defective item caused by an error on our part. We do not accept returns for any other reason, including but not limited to changes of mind, sizing issues, or dissatisfaction with the product.
Defective Items: If you receive a defective item, please contact our customer support within 48 hours of receiving your order. To initiate the return process, please send an email to support@thehoodiefactory.com with the following information:
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Order number
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Tracking number
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Photo proof clearly showing the defect
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Return Process: Upon receiving your email, our customer support team will review the provided information. If the defect is confirmed to be on our part, we will provide you with instructions on how to return the item. Please do not send any items back without prior authorization.
48-Hour Window: Customers must report any defects within 48 hours of receiving their order. We encourage you to inspect your items promptly upon delivery to ensure any issues are identified and reported within this timeframe.
Exclusions: Our return policy does not cover defects or damages caused by the customer, including mishandling, improper care, or any alterations made to the product.
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Refund/Replacement: If the defect is verified, we will offer you the option of a refund or a replacement item, including any applicable shipping fees.
Contact Information: For all return inquiries, please contact our customer support team at support@thehoodiefactory.com. We strive to address your concerns promptly and ensure your satisfaction.
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Thank you for choosing The Hoodie Factory. We appreciate your understanding and cooperation in adhering to our return policy. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.