Store Policy

Welcome to The Hoodie Factory! Our commitment is not only to provide you with high-quality clothing but also to ensure your satisfaction and a seamless shopping experience. Please take a moment to familiarize yourself with our Customer Care policies below.

 

Contact Information:

For any inquiries, assistance, or concerns, our Customer Care team is here to help. You can reach us at:

• Email: support@thehoodiefactory.com

 

Response times:

Please allow up to 24-48 hours for a response during business hours.

 

Order Inquiries:

If you have questions about your order, such as tracking information, order status, or customization requests, please include your order number in all communications. You can find your order number in the order confirmation email.

 

Returns and Defective Items:

Refer to our dedicated Return Policy section for information on returns and defective items. We accept returns only for defective items caused by errors on our part. Please contact us within 48 hours of receiving your order at support@thehoodiefactory.com, providing your order number, tracking number, and photo proof of the defective item.

 

Shipping Information:

For details on processing times, shipping durations, and holiday season impacts, please refer to our Shipping Policy section. You can track your order using the provided tracking number once your order has been shipped.

 

Size and Fit Assistance:

We offer sizes S-5XL (standard fit). Please order true to size, unless wanting an oversized fit, we suggest ordering a size up.